Overview
The Agent Response trigger allows you to initiate actions when a public agent conversation concludes. This trigger activates if the conversation remains inactive for 5 minutes. The data returned includes the entire conversation.
Agent Response Triggers & Actions
(Trigger) Agent Response Trigger | Triggers when a public agent conversation concludes. |
Agent Response Trigger Settings
Connector options give you full control over the Agent Response trigger:
🎛️ Field | 🔤 Description |
(required) Agent | Choose the public agent you want to monitor. |
Agent Response Trigger Use Cases
Not sure how to use the Agent Response trigger? Here are a few ideas:
🪄 Use Case | 🔤 Description |
Customer support enhancement | Use AI to analyze conversation logs to identify common issues and improve customer support processes. |
Automated CRM updates | Automatically update your CRM system with data from conversations to maintain accurate customer records. |
Feedback collection | Collect feedback from customers immediately after they interact with the agent to improve service quality. |
Follow-up management | Automatically schedule and manage follow-up actions based on conversation details to ensure timely responses. |
Support ticket generation | Convert conversations into support tickets or action items to ensure issues are tracked and addressed. |
Service quality monitoring | Use conversation logs to monitor and improve the quality of customer interactions across your support team. |
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