Overview
Collecting meaningful customer feedback requires smooth coordination across your team. With Taskade, product managers, customer support, and marketing can collaborate to gather insights from customers, organize feedback into actionable data, and automatically send follow-up emails.
Here's what we'll cover:
How to create a project for feature request tracking.
How to create a an embeddable form to collect feature requests from users.
How to automatically send followup emails to users when a feature request is complete.
Create a Feature Request Tracker
Create a project
Create a new project and use the Table View.
Add in appropriate Custom Fields to help categorise the feature requests. Here are some examples:
Email
Type of Feature Request
Status
➡️ Start using this template here
Create Feature Request Form
Create a Form
Create an automation with a Form Trigger for users to submit their feedback.
Add in appropriate fields to help track user information. Here are some examples:
Title
Email address
Description
Type of Feature Request (with the same options as the project created above)
Add in branches or filter conditions to help filter the Type of Feature Request selected.
Add an Add Task action to fill in the fields of the project the user has submitted.
➡️ Start using this automation here
Using the Form
With the form created, click on the Share tab to test out the form, fill the form with some sample data and click Submit. A new entry will be added to the Taskade project with all the provided fields filled.
Send Followup Emails
An automation can also be created to send followup emails to users to notify them that their feature request has been implemented. The email will be sent automatically when the feature request's status is updated to "Done".
➡️ Start using this automation here
😊 Helpful Links
Download our apps: taskade.com/downloads
Leave feedback: taskade.com/feedback
Changelog: taskade.com/blog/updates
Watch tutorials: youtube.com/taskade
Contact us: taskade.com/contact