๐Ÿคฏ Taskade Troubleshooting

Sometimes Taskade may fail to load your Project or Workspace due to connectivity problems. If that happens, you may see an error message that looks like the one below. If the app doesn't respond or you're facing other stability issues, there are several methods you can try to fix the problem. Follow the instructions below to get started.

 

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๐Ÿ–ฅ๏ธ Desktop

  1. Check your internet connection and click Retry
  2. Close and reopen the Taskade app
    • ๐Ÿ”ด macOS: Right-click the Taskade icon in the Dock and select Quit
    • ๐Ÿ”ต Windows: Click the Taskade window and press โŒจ๏ธ Alt + F4 to force quit
  3. If the problem persists, reinstall the app from your OS's app store

 

๐ŸŽ iOS

  1. Close and reopen the app
  2. Restart your iOS device
  3. If the problem persists, redownload Taskade from the App Store

 

๐Ÿค– Android

  1. Go to Settings โžก Apps โžก select Taskade and tap Force stop
  2. If the problem persists, clear cache and data:
    • Open device Settings โžก Apps โžก App Manager
    • Select Google Play Store โžก Storage โžก Clear Cache and Clear Data
    • Restart your phone
  3. If you're still facing the problem, redownload Taskade from the Google Play Store

 

๐ŸŒ Web Browser

  1. Clear your browser cache
    • ๐ŸฆŠ (Firefox)
      • Click "the hamburger" button Fx57Menu (top-right corner) and select Options
      • Scroll to Privacy & Security from the left menu
      • Scroll down to the Cookies and Site Data section
      • Tick Cached Web Content and click Clear
    • ๐Ÿค–(Chrome)
      • Open the Chrome browser
      • Click More and select More tools
      • Choose Clear Browsing Data โžก Basic
      • Tick Cached images and files and click Clear Data
    • ๐ŸŒ (Edge)
      • Click the three dots ยทยทยท (top right corner)

      • Select Settings โžก Privacy & services

      • Under Clear browsing data, select Choose what to clear.

      • Tick Cached images and files and click Clear

 

If the solutions from this article didn't work for you, reach out at support@taskade.com and we will help you out!

 

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